Customer service Management
Enables the learn to understand customer needs so that they can ensure that customers are satisfied.
- Teacher: Admin User
Customer service Management
Enables the learn to understand customer needs so that they can ensure that customers are satisfied.
Tour guiding techniques
This course will help the learner become an effective tour guide so as to create memorable experiences for visitors by providing engaging, informative, and entertaining tours. They tailor their communication to different audiences, ensuring that everyone, regardless of age or background, enjoys and learns from the tour.
UNIT DESCRIPTION This unit describes the competencies required to promote sustainable tourism. It involves developing sustainable tourism management system; implementing sustainable tourism management system; monitoring implementation of the sustainable tourism management system and preparing reports on sustainable tourism.